Policies

 

SHIPPING 

Shipping costs will be calculated and displayed at checkout. 

Orders are typically processed within 2-3 business days. If we are experiencing a high volume of orders, shipments may be delayed with processing up to 5 business days. You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.

Trendtex Fabrics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

 

INTERNATIONAL CUSTOMS, DUTIES, IMPORT TAXES

All international orders, including orders shipped to Canada, are subject to applicable international shipping fees. We do not ship to international P.O. boxes; a physical street address must be provided.  You are solely responsible for any customs, duties, or taxes including any Value Added Tax (VAT) fees for all international orders.

 

RETURNS

All yardage is cut to order. Due to the nature of the business, we do not accept returns. We try our best to provide quality information, so that our customers are able to make a clear judgement on the artistry of our fabrics. We are happy to answer any questions prior to placing an order.

 

MIS-PACKED OR DEFECTIVE PRODUCTS

If there are any issues with a product due to mispacking, defects in materials, or craftsmanship, please contact us immediately (within 10 days from the arrival date of your order) so that we may replace it for you. Supplemental proof such as a photograph of the mispacking, damage or defect may be required. 

Please email us at team@trendtex-fabrics.com with "Return" in the subject line. Returns will not be accepted without prior authorization. It is imperative that you include the following information in your message: Order Number, Name (as it appears on the order), Contact Phone Number, Detailed Product Description, and Quantity of the items you would like to claim for shortages, damages, or defectiveness. 

 

 

COPYRIGHT 

Trendtex Fabrics, Ltd. is proud to provide the highest quality line of fabrics reflecting Hawaii’s diverse culture and tropical influences. All Trendtex Fabrics designs are protected under copyright law.

By purchasing our fabrics, you have the right to make clothing, household goods and other craft items from material produced by Trendtex Fabrics, Ltd. Purchasers of fabric shall not reproduce Trendtex Fabrics surface design(s) without first obtaining the written permission of Trendtex Fabrics. Copyright law prohibits the scanning, tracing, and other related methods of reproducing or copying Trendtex Fabrics registered designs onto related or new mediums without an appropriate license from Trendtex Fabrics, Ltd.

Purchasers of fabric must agree to indemnify and hold Trendtex Fabric harmless against any costs or expenses incurred by Trendtex arising out of any breach of this copyright agreement, including but not limited to reasonable attorneys’ fees and costs in any arbitration, trial, or appeal.